Printer Only Prints In B&W

[MichaelZZ]

One for Buenchico perhaps:
My HP all-in-one printer is connected wirelessly to my desktop PC and to my HP laptop.
I have no problems printing in colour or B&W from the PC but the laptop stubbornly refuses to print in colour, despite me selecting "Black" from the drop-down menu associated with the "Color" button on the Printer Dialog screen.
I suspect this may be a driver issue so would a reinstall of the printer resolve the issue or is there something else that I should be doing?

[barry1010]

You've confused me. Why are you selecting 'black' if you want to print in colour?

[MichaelZZ]

Oops!
Well spotted. Thanks for pointing this out Barry. Should read "… despite me selecting "color" from the drop down menu..."

[Buenchico]

My first instinct would be to check that it's not a problem with the software that you're trying to print from.

e.g. if you can't get a colour print from a Word document that you've created, try printing a photo from your image-viewing software. If you only get monochrome in both cases, it looks like it's a driver issue.

However if you were to find that you could print in colour from your image viewer, but not from Word, you'd need to examine your settings within Word.

[barry1010]

Thanks for clarifying, it certainly won't do any harm updating the drivers but if that was the problem you'd probably get the same issue printing from your PC.

What happens if you try to print from a different program using your laptop? Try it and see if it makes a difference

[MichaelZZ]

Thanks for your answers, Barry and Chris.
Just for once, I really am 'asking for a friend'. I am found to visit her next week so hopefully I'll see the problem for myself and try to print a few things. Up to know all our discussions have been by email. I'll let you know the outcome.

[MichaelZZ]

Bingo!
The uninstall / reinstall did the trick.
Thanks again, Chris and Barry, for your comments.

[barry1010]

Glad it is sorted, thanks for the update