Do I Need A New Landline Phone ?

[CW1]

Hi,

BT have said my new digital voice service is up & running so I've plugged the phone cable into the router, leaving the router cable plugged into the wall (with filter). When I check the phone tho', I don't get the continuous "brrrrrr" to be able to call out, it's an intermittent "brrrr - brrrr - brrrr", like there's fault on the line.

Checked instructions I've found online & 1st thing it says is "unpack your Digital Voice handset". Eh ? Can I not use my regular phone / do I need to get a new one / should BT supply one ?

 

[THECORBYLOON]

This links suggests you can use your current 'phone.

 

https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

[barry1010]

Have you tried making a call?  If you have a mobile phone, have you tried calling the landline?

[CW1]

That is the link I was looking at, I didn't scroll down far enough ... but looking at that, I still need either another phone, or a digital voice adaptor. I can't connect my current phone to wifi.

[barry1010]

What make and model is your phone?

[bednobs]

i am having a similar problem with virgin.  My phone is so old (60s/70s bakelite dial phone) that wont work wit the router (i had some solenoid or something put in when i got it so it'd work on vergin, but this is tech too far for my poor little phone!)

[CW1]

I hadn't tried to call it, or make a call, barry1010, as I thought the "dial tone" meant there was a problem. I have now ... & it's fine ! *doh* If they'd just said the dialling tone has changed ...

Thanks :)

 

[THECORBYLOON]

You need to uunplug your current 'phone cable from the wall and plug it into the hub.

 

Did you do that?

[CW1]

Well yeah, I did plug the phone line into the router, as I posted ... just thought the different ring tone + not being able to "activate" the phone meant it wasn't going to work. I should've tried it before posting ... my bad LOL

[THECORBYLOON]

That's fine, it can be confusing with wires and cables having to be connected to specific sockets and anything slightly unfamiliar can be concerning.

[barry1010]

Glad you are sorted 

[bednobs]

Doesn't that dial tone mean you have a message?

[mjwman]

We ditched our landline years ago and now we have full fibre there isn't one. We have never missed it in the slightest. Who actually needs one these days?

[barry1010]

My oldsters do.  

[CW1]

bednobs, the ansaphone isn't flashing so no messages I don't think.

I don't use the landline mjwman, tho' I do get calls occasionally. Wish I could get rid of it but have to have it as part of the broadband package. Little bit rural so broadband options are limited for now.

[barry1010]

CW, just because you pay for the line it doesn't mean you have to plug a phone in.  They won't care

[Hopkirk]

Bednobs could be right about the message. Ring 1571 and see if there is one.

[Tuvok]

When mine changed Vodafone gave me an adapter to connect the phone to the hub.

 

Initally there was no dial tone - think that was while both the original BT socket connection and the VOIP connections were bot active.  After thr BT socket connection was turned off the phone works as normal

[Giggsie]

Yes broken tone means message on bt answer 1571 is the number to retrieve the message. Also changing to digital voice if your phone is not compatible bt supply a free phone. I don't have one my sister has nice phone very up to date features on it. 

[Hopkirk]

Someone probably rang while the answer machine was disconnected.