Help Please Re Emails

[Thisoldbird]

I'm in a muddle.  I have hotmail Gmail and BT emails..

non are wworking.ive been days trying to recover the hotmail email but now I can't sign into any of them without a password..I've tried over and over yet non are accepted  ..

 

I've done the forgot my password..as soon as I go to resign in its still telling me password not recognised.  

 

Any idea what's going on please?  

[Old_Geezer]

Not got the caps lock key on ?

 

Have you saved your passwords somewhere so you can check them ?

[Thisoldbird]

No caps lock on..I've reset them all but still when I go to log in the same message comes up not recognized  

I tried various ways like my phone number but that message is not recognised..even getting as far as my name on Google..not recognised..it's crazy. 

This started a few days ago. 

[Thisoldbird]

Sorry only forgot to say 'thankyou' old geezer. 

[Old_Geezer]

No problem.

 

Hope someone suggests something soon.

Can you log in from a different device ?

[JinnyJoan]

that happened to me Oldbird - as you say went into "forgot password" tried various things - in the end I had to get a guy from a computer shop - he sorted things out.

good luck with any help on here - they're good.

[Thisoldbird]

Old geezer it's the same on both my tablet and phone..

Jennyjoan thank-you I may have to resort to getting someone to check it out. I'm housebound so may prove difficult.. your so right I've had excellent help on here a few times. 

 

[Canary42]

I don't have an answer but I do empathise. I had to use the "forgot password" route a lot recently when I lost my hard disc complete with all password records, and at times found it bewildering. One case was here on Answerbank and I had to get the help of Ed who sorted it out for me (I was getting exactly the same result as you describe, but when Ed set a password for me all went well).

[calmck]

You could try an online chat with the company whose equipment you are using. Apple are very helpful and can "mirror" your machine to see what is going on. BT technicians have also been helpful with their on line chat help

[barry1010]

Are you still getting emails? I know you can't open them but are you still getting notifications?

[Thisoldbird]

No narry 1010

I've tried all accounts but non send. They are left in a queue 

[Giggsie]

I had on a post about this. I don't know how to do a link to it.  Things were changing on the 16th of September I'm still confused with it. 

[Old_Geezer]

You simply copy the URL (page address) from the box where you see it, return to this page, paste it as an "answer", then post it.

 

(But if you know the name of it folk may be able to search & find it anyway.)

[barry1010]

Just to clarify, you are receiving emails?

[barry1010]

Try another browser if that is how you usually access your emails. 

[Giggsie]

Thanks old-geezer will try that.