Well I use them for the phone because I hardly make any calls (!) but I'd never use them for the internet. What I really loathe about them is those wretched adverts with that drippy chap from "My Family" (which I also hate); when is the muppet going to realise he's being taken for a ride by Ms Dreary and her limp, grey-attired children? I would like BT a lot more if the last advert in that series showed her and the kids piled in a cab with all their junk and grey clothes and him changing the locks and reclaiming his space (oh and logging on to BT broadband to close that "joint account") Any chance BT?