Which isp should I choose?

[squiperly]

My ISP has been Wanadoo for over a year but they now tell me they're being taken over/merging with Orange.

As I had a bad experience with Orange mobile I don't want to give them my business, so I'd like to find a good ISP. At the moment I rent my phoneline from BT, and make calls via TalkTalk but their ISP deals look quite a bit more expensive than what I'm paying just now.

Does anyone have a recommendation - or can anyone tell me the ones to avoid!!!

[Mattk]

I used to be with Wanadoo and found them ok until there was a problem.Their customer service is awful.I have switched to Eclipse who are extremely highly rated.Been with them a few weeks and so far so good.The real test only comes when it all goes Pete Tong and you need to to contact them.

[squiperly]

Thanks Matt I haven't heard of Eclipse but I think a good recommendation's better than all the advertising in the world! I'll check them out.

[medsecslave]

I agree with Mattk. Wanadoo's customer service is beyond belief. I lost connection and they never managed to get me back online. It took 29 telephone calls - most of them to India, we went through the same questions over and over again, they kept telling me to wait another 5-10 working days which turned into three months. I finally wrote to the Chief Executive and reported them to Ofcom - I was quickly compensated! I'm now with BT who seem ok but I would give Wanadoo a very wide berth!

[spat]

i actually liked wanadoo while i was with them and never had any problems at all for the two years i was connected. i recently moved and went with blueyonder from telewest and i have to say they are rubbish. they do offer a 10 meg service but it seems really unstable goes off randomly. i will be changing from them shortly

[squiperly]

I saw an episode of Watchdog which slated Telewest - it seems a lot of people have had probs with them.

[doink]

I remember Watchdog also berated Bulldog for connectivitey and customer service.