eBay 23 in 1 card reader

[james_m246]

I bought a 23 in 1 card reader with usb ports on eBay about 3-4 weeks ago. I finally recieved it and it wont work so I emailed the guy I bought it off and he put me through to technical support.

So I speak to technical support and all he offers is a refund not including the expensive postage cost to send it back to hong kong. Useless.

Anyway my question is does anybody know whats wrong with my usb card reader, its supposed to be plug and play but when I plug it in it says usb device unknown and it doesn't work.

Im running windows xp proffesional on a dell dimension 3000. Can someone help please.

[khana]

Try googling for a driver for the device using the manufacturers name. If you cant find one try looking for a genaric card reader driver.

[james_m246]

Its from hong kong so the brand name finds nothing exept the eBay listing and I just tried what you suggested but how do I know which one to install?

[joko]

i suggest finding out how much return postage would be - i doubt it is anywhere near the extortionate charges hong kong sellers usually charge. also aske for the return address as often they claim to be in hong kong in order to justify the P&P, but aren't.

this is unfortunately the plan with a lot of these hong kong companies - sell the item cheap, charge loads for p&p then send a dud knowing few people will spend the money to return the item.

so, call their bluff and ask the post office the actual price and send it special delivery to ensure they can't claim it has not been received.

[commoner]

Save yourself time and even more money............put it down to experience and move on..............sorry to say that is your best option IMHO.

[Catso]

I would say your basic problem is the lack of a suitable USB driver.

Do My Computer, r-click, Manage, Device Manager, find the unknown device (marked yellow), probably under USB, r-click, Properties, look thru all tabs to see if there's any names or hints as to identify what it is. If not, go to Details, select Hardware IDs and note the VEN_ & DEV_ numbers. Then try a Google against these numbers to try to identify the device accurately.

Another point: when bought, did the auction make any mention of drivers, supplied or required? You could put a claim in to ebay/paypal on the grounds of it not working due to not being supplied with all the necessary parts (IE drivers). Unless the supplier can prove otherwise, you could get some or all of your payment back.

And of course, you'll be able to hammer them in the feedback ;)

[james_m246]

I have a cd with drivers on for the card reader but you can't install them untill the main driver is install so they are useless.

Also it really is from hong kong because I have the return address and the package has all the customs slips and airmail stamps e.t.c.

[Catso]

What do you mean by 'main driver'? If it needs that first, then install it.

[james_m246]

I can't because I don't have it.

[Catso]

Well do what I said in the 2nd para of my first post, identify the required driver.

What do you mean by 'main driver'? For what? Why is it 'main'? What drivers do you have? What are they dependent upon? How do you know this?

It seems a bit odd they'd bother supplying a CD with drivers if it didn't contain the required drivers.