wireless interent problems

[B.Bee]

i have had problems where my bt wireless is no longer working, the normal lights work on the modem but on my computer the wireless has a cross on it in red, i have disenabled and then enabled but still a cross, what do i need to do as BT are being useless for help
thank you

[Ethel]

First things first.

Shut down your computer.

Switch off the modem at the wall.

Count to ten.

Turn on modem.

Count to ten.

Turn on computer.

See how you get on.

[B.Bee]

this was thefirst thing i tried, was thinking tomaybe try to reinstall the modem, but just wanted to know why this has happened

[TEAK36]

does it work if you try it wired instead of wireless.If it does not work when it is wired I would imagine you have a dodgy modem.If it works when it is wired,then you might have a dodgy router.
Try resetting the router back to factory settings.There should be a tiny whole on the back of the router, just stick a pen in it and press the button for a few seconds, and your router will be reset.

[B.Bee]

I have reset router, my wireless def not working wired connection did work but not now, considering setting up router again but unsure why just suddenly not workin.

i have been trying to view a cd which is scratched and have tried lots of times, i had the wireless problem after this, could there be any connection, i was getting error messages and having to close down the pc several times??