Credit Card Harrassement

[elainejo50]

I unfortunately got myself into debt with my credit card and my husband has just got us a remortgage with which we are going to completely clear my credit card so we don't keep having to pay the enormouse interest. My question I would like help on is this A month ago I told the credit control people of my bank with whom I have the credit card that I would be paying off the card completely once the monies have come through. I have kept them informed throughout and when we had a delay on our remortgage because we changed solicitors I phoned the bank and told them of the delay and sent them a copy of the letter. They said it was okay and would note this on my screen file since then I have had four phone calls and one letter stating I am ignoring them and asking for immediate payment. I rang them telling them of this and they apologised and said I would get no more letters or phonecalls but they still keep ringing me at work which is embarassing despite my keeping them informed every step of the way is this harrassement and should I seek advice on how to complain

[dot.hawkes]

just pay them off and get rid of them and then rip into them afterwards and tell them how badly they treated you, they have made a fortuine out of just your one account anyway.

[bob57]

i think you could go to banking ombudsman and get them to sort it out for you
you should find the telephone number and the address in the mail the credit card company send you or bank statements from your bank

[JRB]

In the meantime just hang up every time they call. This kind of harassment is illegal.

[Eve]

Make sure you keep a log of it, especially if they ring you at work.

Try your bank's website or phone them to find out their complaints procedure.

Use it and ask for written confirmation that all their systems have been updated so that it will not happen again.

Try this too...http://bankcomplaints.co.uk/

[Eve]

This is also good esp if you bank is on there....http://www.howtocomplain.com/cgi-php/company.p hp3?hits_seen=0&MajorID=4&MinorID=1


Financial Ombudsman is here...http://www.financial-ombudsman.org.uk/.

[vicalncraig]

I had a similar problem some years ago. One call from my local trading standards office put an immediate stop to it. Good Luck.