I'm really sick of NTHell at the moment, my channels are all jumpy, I'm confused with the new channel numbers as I'd only just got used to the old numbers.
I ordered a film the other day and it just kept freezing and going off, I ordered eastenders from last week and 10 minutes into it I got an error message, tried again, same thing!!!
As for their customer service I give up, after waiting for ages for a human voice I'm told over and over again to unplug the set top box, it's a nightmare!!
Anyway rant over, the answer to your question is yes I am having trouble with NTL as are a few of my friends!!