My friend bought a second user PC system from AC Computer Warehouse.
It was despatched promptly and well-packed. It was also impossible to tell that it wasn't new. (The keyboard, mouse and speakers were all brand new and boxed. The base unit and monitor were in perfect condition and the monitor picture was superb).
When I set it up for my friend, I encountered just one problem - the speakers didn't seem to work. I phoned up ACCW. The phone was answered immediately and I was put straight through to their technical guy. He was polite, pleasant and helpful. Within a minute, I'd found the solution to the problem. (I'd plugged the speakers into a socket labelled 'speakers' but this was on the modem card. I just had to transfer the plug to an unlabelled socket on the sound card). Unlike many firms, who seem irritated when you speak to them on the phone (if you can ever get through), this guy was obviously determined that his firm should provide the best possible customer service.
Since then, I've recommended ACCW to several other people (or ordered from them on behalf of others) and I've heard nothing but praise about their products and their service.
Chris
PS: Compaq PCs are used by many major businesses because of the quality of the components they use and their subsequent reliability.