Internet connection

[doristwonk]

When I try to go online (either O.E. or IE6) about 60 percent of the time I get all the usual dial tones and handshake followed by finding my user name and password, followed in turn by an apparent connection, but I am told after a few seconds that the site/page was unobtainable. I am assuming that since for the other 40% of the time all is peace and joy that my settings must be OK. Another odd thing is that if I go in through the 'dial up connection' icon on 'my computer' I get through first time 90% of the time. I am using Onetel as my ISP. Anyone out there with any enlightenment? I have tried e-mailing there service site but think it must be staffed with politicians. I had to send them the following:- For the Attention of Phil Worms. Phil, I truly feel honoured and indebted for the speed with which you have personally dealt with my problem. (see below for detail). Now I will grant you that you have done absolutely b***r all, but that does not detract from the speed at which you did it. This response must go into the record books somewhere. The feat is of Herculean proportions. Should they ever run an Olympic Apathy and Inactivity competition there could only be one winner.

[snitter]

It sounds like dodgy hardware their end, probably a modem or router isn't completing their side of the authentication process correctly. The only way to easily avoid it until they track down where the error is, is to use a different telephone number (if one is available) If one isn't, you'll have to live with the russian roulette of connection or go to broadband (if available). Nice letter by the way.