PUK code help

[Bob A Job]

Hello all,
My wifes gone and entered her pin number in wrong and we need a PUK code for a Sony-Erricson T610, the problem is its a spanish pay as you go and we've tried calling english customer care and they wont tell us anything and we dont have any details of the spanish one.
THNX in advance

[ryepie]

A PUK code is not specific to the handest, it is specific to the SIM card within. Did you phone the customer care of the network or the handset manufacturer? The manufacturer will not be able to help. If it was the network you called in the UK then I assume that they have a presence here. If so then simply go and purchase a pay as you go SIM card from that network here and it should work in your handset. There may be a chance that SIMs are also country specific, but I'm not sure.

Your phone numbers may be stored on the original SIM, in which case you WILL have to find a way to unlock if you wish to access them. Normally you can only get this info from your network provider (as you may have tried), but it may also be possible to do it by visting any one of those stalls you get at weekend markets (or even shops) that say things like 'Phone unlocking here!' Normally they remove the locks that prevent handsets accepting the SIMs of different networks, but they MAY be able to help you in dealing with your PUK problem as they have a selection of specialised hardware/software.

[Bob A Job]

Thanks Ryepie,

But we live in spain, so cant do much that you've suggested.
Any helpline we phone has automated responses and we are really struggling to understand them, still no luck. we dont really want a new sim card as everyone in the UK has the spanish number...
Anyone got any other ideas?

[ryepie]

does the network provider you are using not have any shops you can visit and talk to someone?

[Bob A Job]

Unfortunatly no, there is one shop that seels phones, but is only a distributor and they just give us the same helpline that we are having no joy from.
Looks like we will have to get a new phone