Quizzes & Puzzles0 min ago
Uncooperative airline
3 weeks ago I wrote in and nexplained my dilemma after having first tried to use my own Debit card to book a flight from London Gatwick to Marrakech, Morocco.
Unfortunately, those who posted an answer, I feel, missed the point.
I have had a lot of correspondence with various Customer Service Representatives at easyJet, even been in contact with the assistant to the CEO, who, on at least one occasion, has contradicted one of the Customer Service Representatives I have dealt with.
I was told by a gentleman at their Gatwick Sales Desk that the card holder, i.e. my friend, had called in and reported his card stolen. As a result of that, my reservation had been cancelled and they, easyJet felt obliged to refund the card holder the money. In the e-mail to me dated 03/10/07, the CEO's Customer Assistant, apologizes for what the gentleman at the sales desk had told me and also confirms that NO REFUND had been processed for this cancelled booking. The latter I already knew as my friend has sent me a copy of his credit card statement dated 20/09/07.
Am I not right in thinking that if a credit card had been put on a company's blacklist due to an earlier fraud case, then a further transaction would not be possible?
My friend has categorically denied that he called in and cancelled the transaction to which he was part of.
To me there is quite clearly something wrong here, and due to the lack of proof on the part of esyJet that there really was a fraud involved here, I feel that the fault lies with them. Are there any readers who may suggest what I can now do to get this resolved and obtaine compensation for the inconvenience endured and expenses incurred?
Unfortunately, those who posted an answer, I feel, missed the point.
I have had a lot of correspondence with various Customer Service Representatives at easyJet, even been in contact with the assistant to the CEO, who, on at least one occasion, has contradicted one of the Customer Service Representatives I have dealt with.
I was told by a gentleman at their Gatwick Sales Desk that the card holder, i.e. my friend, had called in and reported his card stolen. As a result of that, my reservation had been cancelled and they, easyJet felt obliged to refund the card holder the money. In the e-mail to me dated 03/10/07, the CEO's Customer Assistant, apologizes for what the gentleman at the sales desk had told me and also confirms that NO REFUND had been processed for this cancelled booking. The latter I already knew as my friend has sent me a copy of his credit card statement dated 20/09/07.
Am I not right in thinking that if a credit card had been put on a company's blacklist due to an earlier fraud case, then a further transaction would not be possible?
My friend has categorically denied that he called in and cancelled the transaction to which he was part of.
To me there is quite clearly something wrong here, and due to the lack of proof on the part of esyJet that there really was a fraud involved here, I feel that the fault lies with them. Are there any readers who may suggest what I can now do to get this resolved and obtaine compensation for the inconvenience endured and expenses incurred?
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I don�t see this as being a very complex issue. Granted, there may have been some overlaps of communications or letters. However, I feel this is not essential to the matter at hand. In the following, I�m eliminating the �who� aspect�merely the audit trail details�which is how this matter would be measured.
As I understand it. You used someone else�s card to book a flight.
That card authorisation was subsequently denied, withdrawn or cancelled.
This caused your PNR (passenger name record) or �booking� to be cancelled.
You wish to receive compensation for this.
As you were not the owner of the card, regardless of how its number was facilitated, disseminated, and subsequently withdrawn (regardless of the instrument that caused this), you have no recourse for ownership of that transaction. The ownership of that transaction is with the cardholder.
You are seeking compensation of varying degrees. Again, as you are not the account holder, application and consideration would rest with the cardholder.
I certainly understand your exasperation with the matter. Sadly, those most simple tests as I�ve outlined above, would determine ownership and rights.
I wish I could offer you a more favourable view. However, I�m afraid this is pretty close to how it would be interpreted through a legal test.
I wish you every success
Fr Bill
As I understand it. You used someone else�s card to book a flight.
That card authorisation was subsequently denied, withdrawn or cancelled.
This caused your PNR (passenger name record) or �booking� to be cancelled.
You wish to receive compensation for this.
As you were not the owner of the card, regardless of how its number was facilitated, disseminated, and subsequently withdrawn (regardless of the instrument that caused this), you have no recourse for ownership of that transaction. The ownership of that transaction is with the cardholder.
You are seeking compensation of varying degrees. Again, as you are not the account holder, application and consideration would rest with the cardholder.
I certainly understand your exasperation with the matter. Sadly, those most simple tests as I�ve outlined above, would determine ownership and rights.
I wish I could offer you a more favourable view. However, I�m afraid this is pretty close to how it would be interpreted through a legal test.
I wish you every success
Fr Bill
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