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That's very kind of you petes_dragon. My daughter has now succeeded in connecting to Orange thank goodness. She has not yet set up any anti virus, is adamant that AVG, slowed the laptop down although just about all the family and friends I know are using it but she is listening to mixed advice from her colleagues at work I think. I believe she is considering paying for McAphee! In fact I used that for a few years and was quite satisfied and able to get answers on troubleshooting until I was recommended AVG with the added advantage of it being free. My daughter is also trying to add macromedia which is required by her 'slimming' programme and but at least she is back online thanks to help from AB and me so it may be one step at a time.