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thanks people, your input is much appreciated, however you can't always cater for the lowest common denominator! the *&^$ing thing has a very small MANUAL volume control tucked away next to the line in/mic sockets which i had obviously inadvertantly turned right off. now feeling rather sheepish and off to plant turnips or something equally less taxing... never did find out what the mysterious blank space in the task bar was, system restore got shot of that, thanks Ethel.