Virgn Media billing problem

[filthiestfis]

Virgin Media have overcharged me on my broadband and now they are saying they wont refund me for their mistake.

They overcharged me about �7 last month and now they are planning to overcharge again by �8 because its too late to cancel the direct debit for next month.

What can I do? I can cancel the D/D myself, via my bank, but will it cause me more problems with Virgin?

By the way, I dont have a contract with them. For the past year and a half I have had them on a verbal phone agreement where every 6 months we agree to stay on the same price.

How enforceable is this verbal agreement? Since they dont have any verbal or written record of me agreeing to pay �18 for their broadband, how can they not refund me for the excess money theyve taken from my account?
Should I send them a letter by recorded delivery straight away?

[bednobs]

your argument could easily work the other way. If they have no verbal or written record of your contract, why shouldn't they charge you �200 pounds?. if the contract in your eyes is not enforceable then they can take whatever they like

[Yorkie580]

Are you sure they don't record all phone calls? Most companies do.

[filthiestfis]

If they record all phonecalls then they will find one in which I was offered to stay on for a tenner and not for 18 pounds. I have never agreed to pay the 18 pounds a month, so hpw can they charge me for it?

[Twenty20]

Talk to your bank. Incorrect direct debits are refundable

[gina32]

i think you should send them an email and also a copy of the email and send it by recorded delivery. i had trouble with them and emailed them, i got reply apologising(although it wasnt for the same thing as your complaint) and 3 months free. so its worth a try, they will probably back down as its not worth all the hassle to them, not for a few quid anyway. good luck