Trojan Horse removal

[sddsddean]

My sister is having problems getting onto ntl broadband. She has phoned the helpline and the bloke there has deduced she has got a TH which is stopping the PC from 'phoning' the right number. He said to get someone(me) to download some spyware removal software for her, so that I can copy it to disk and put it on her PC. I have downloaded Spyware Doctor for her. 1) Will a spyware removal tool be enough to remove a TH? 2) Is Spyware Doctor good enough? 3) Any other advice. Thanks

[Jacx2]

I'd have thought it were more a job for Anti-Virus software than spyware removal software but it's always worth a try. I use Norton AntiVirus 2003 and that is brilliant. Does the job every time.

[Mattk]

i use grisoft free anti virus. search in google for 'grisoft' and this should take you to there site and the free dl.

[Gandy]

NTL broadband does not actually phone a number. What are they talking about? Other than not being able to connect are there any other symptoms - how did the NTL agent deduce that there was a trojan?

[crolios]

Try downloading "IltimateBootCD" it has a good virus checker, and as it boots from CD , it doesn't need you to make a rescue disc set. Also get your sister to install NOD32 from Eset. its a lot better than Norton AV (well, it stopped several virus infected emails that passed strait through a bang up-to-date Norton AV anyway).

[sddsddean]

Thanks all. I am going to install Norton AV on her PC (as I've got it) so that should help. Probably didn't word that bit very well Gandy. I know it doesn't phone, but it just won't make a connection. Apparently the ntl techie sussed this was her problem by asking her to do some checks on her PC. I'm off there tomoorow night, so we'll see what happens.