Can anybody help. Missing .DLL file?

[rosiesunligh]

Since allowing my children to use the computer, I think my 8 year old has somehow deleted a file.
We cannot now watch videos or listen to radio.
I have tried to download flashplayer but it just gets stuck mid way through the loading.
When we switch the computer on this message comes up: Missing .DLL file - IMUTILS2.DLL.
Anyone any ideas how I can put this file back on the computer and then be able to re-load Flashplayer.
I need simple instructions!

[CheekyChick]

The dll file relates to Incredimail so I very much doubt that this would be causing you probelms with watching videos. Reinstalling Incredimail should correct the missing file error.

[ChuckFickens]

or if you don't use incredimail see if you can uninstall it in add remove programs in the control panel, otherwise download from

http://www.incredimail.com/english/splash/spla sh.asp

and reinstall to clear error

[CheekyChick]

echo.........

Lol!

[rosiesunligh]

We did have Incredimail but couldn't view it properly.
Not bothered about re-installing it really.
I need to know then how or what has happened to the computer as regards not being able to watch videos or radio e.g. Youtube.
We used to look at it all the time and I am missing it!!!

[ChuckFickens]

have you tried downloading flash player again and reinstalling it?

if so and it doesn't work do you get an error message, and what is it if you do?

get adobe flash player from here

http://www.adobe.com/

[rosiesunligh]

I have tried installing flashplayer - several times - and it just gets stuck!!!

[ChuckFickens]

try following the instructions in the link below for removing previous versions and the activeX controls and then install again to see if it helps

http://kb.adobe.com/selfservice/viewContent.do ?externalId=tn_19166