Sky Broadband

[whiskeryron]

I have all of Sky's facilities except broadband,because I'm told that I am not in a Sky Broadband area. I have been offered something called connect which costs �17 per month,as opposed to the Sky mid package of �10.Can someone explain to me what ''connect'' actually means?(does Sky use BT 'phone lines for their broadband in some parts of the country & not in others ?)

[Cakeboy]

Yes, in a word.

[Ethel]

The standard Sky uses BT phonelines. What do you have?

[whiskeryron]

Ethel,I do have a BT line.I have had a Sky Account for a number of years including broadband without a problem,I have however recently moved to another area where I still have a BT line,but was told by Sky that I am not in a Sky broadband area,hence the original question.WR.

[Ethel]

Tis all very confusing - you can't have Sky without a BT line - they simply don't use anything else.

I've looked at their website and they refer to Connect for users outside their network - but they don't have a network as such - it is all BT lines.

You don't live in Hull, do you? They have their own telephone company who may charge Sky differently.

[shylock73]

Have a google @ Zen internet. Rec`d by `Which`

[whiskeryron]

Ethel.I live in the West Midlands just outside Birmingham. When I lived in Birmingham,as I said ,I had no problem. Since being told by Sky that I am outside their Broadband area I am receiving BT Broadband through the BT line so as you say, Tis most confusing,it would appear that as the 'phone line is capable of carrying Broadband, for some reason Sky cannot access the line for Broadband & yet my sky HD box is connected as required to the BT line,so I am still trying to seek an answer.WR.

[Ethel]

Do you live near me, Ron? I'm in Dudley. :)

Sorry I haven't been able to give you a proper answer except to confirm it is indeed odd.

[whiskeryron]

Ethel.Not far away.Mill Green Nr Aldridge.Thanks to all who have replied however I still cannot figure it out it all seems very odd.Shylock I did google the link you mentioned but it just seemed like another complaint,¬ really an explanation.

[whiskeryron]

This question is still open,if there is anyone out there who can help,I would wellcome itWR.