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bt telephone bills
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On checking back-dated BT telephone bills, I have noticed that since July 2007 I have been charged �4.50 by BT for them to process payment of my bill.
So I'm paying them to pay my bill??? how does this work exactly - does anyone know? and is this legal?
Barbara
So I'm paying them to pay my bill??? how does this work exactly - does anyone know? and is this legal?
Barbara
Answers
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No best answer has yet been selected by bah89. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.It's because you are not on Direct Debit. This was somehow subtly added a year ago into the T&Cs.
Must have been subtle as I don't often miss this things. I got caught too in the first quarter.
Think of it as a price rise, with an identical discount for being on DD. I'm sure that is the BT position.
Must have been subtle as I don't often miss this things. I got caught too in the first quarter.
Think of it as a price rise, with an identical discount for being on DD. I'm sure that is the BT position.
It may be legal but as far as I am concerned it's legalised theft
We pay on line as the previous poster states, paperless billing .
I really don't see why we should be dictated to by big companies as to how we pay our bills (as long as we pay them ).
What about people who don't have a bank account ?
We've argued the toss with BT over this but you get nowhere.
We pay on line as the previous poster states, paperless billing .
I really don't see why we should be dictated to by big companies as to how we pay our bills (as long as we pay them ).
What about people who don't have a bank account ?
We've argued the toss with BT over this but you get nowhere.
They argued to us that it was extra charge was for administration and so on with the amount of work caused to administer cheques and so forth.Yes ,some do still pay by cheque ! And that is their privilege to do so in my book without having to cough up extra.
I cannot see how BT can encounter any administration problems with on line payments either because it's all done automatically by electronic transfer .
My elderly neighbour for example pays by cheque so they are getting another eighteen quid a year out of him .He doesn't want direct debits on a small fixed income .I would leave BT if I didn't need their land line for making international calls on my 1363 number .
I don't know what has happened to freedom of choice
There is a petition you can sign
http://www.ipetitions.com/petition/BTCHARGES/i ndex.html
I cannot see how BT can encounter any administration problems with on line payments either because it's all done automatically by electronic transfer .
My elderly neighbour for example pays by cheque so they are getting another eighteen quid a year out of him .He doesn't want direct debits on a small fixed income .I would leave BT if I didn't need their land line for making international calls on my 1363 number .
I don't know what has happened to freedom of choice
There is a petition you can sign
http://www.ipetitions.com/petition/BTCHARGES/i ndex.html
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HUH.... Ethel, I rarely disagree with you and you offer great advice, but.....
You have got freedom of choice - pay by DD or pay the extra �4.50
so it's do this or pay a fine, thats not freedom of choice
the freedom you do have is to pay somebody else for your phone line.
and JCL53 look into voip if your making a lot of international calls
You have got freedom of choice - pay by DD or pay the extra �4.50
so it's do this or pay a fine, thats not freedom of choice
the freedom you do have is to pay somebody else for your phone line.
and JCL53 look into voip if your making a lot of international calls