Crosswords0 min ago
wrongly advised, now have high mobile bill
Please could someone advise me what to do.
Before I went on holiday to America, I phoned my mobile company to check what the costs of using my mobile would be. The guy told me as I had the passport package (allows cheaper calls when using it abroad) I would only have to pay the connection charge of 75p and then the phone would use my free minutes. Because I didn't want to chance going over my minutes, I upgraded my tarriff to the �50 a month package which allows me 1500 minutes (apart from this holiday I would never need to use this package). Well I've just had my phone bill which is �1,000!!! I spoke to my mobile company and they said the 'passport package' doesn't include America. Well, I would have never have used my phone if I had been advised this. The guy knew I was going to america and he sugested I upgraded my free minutes. Because the guy didn't make a note on the system about our conversation I have no proof. I told them to check their telephone archives but was told they only keep for 30 days....convenient! They have offered me a �200 credit as a good will gesture, but if it wasn't for them I wouldn't have such a high phone bill. With the info they gave me it should have only cost me �105.
Please can someone let me know where I stand legally and what I can do about it. Sorry to ramble, hope it all makes sense.
Thanks in advance for any help!
Before I went on holiday to America, I phoned my mobile company to check what the costs of using my mobile would be. The guy told me as I had the passport package (allows cheaper calls when using it abroad) I would only have to pay the connection charge of 75p and then the phone would use my free minutes. Because I didn't want to chance going over my minutes, I upgraded my tarriff to the �50 a month package which allows me 1500 minutes (apart from this holiday I would never need to use this package). Well I've just had my phone bill which is �1,000!!! I spoke to my mobile company and they said the 'passport package' doesn't include America. Well, I would have never have used my phone if I had been advised this. The guy knew I was going to america and he sugested I upgraded my free minutes. Because the guy didn't make a note on the system about our conversation I have no proof. I told them to check their telephone archives but was told they only keep for 30 days....convenient! They have offered me a �200 credit as a good will gesture, but if it wasn't for them I wouldn't have such a high phone bill. With the info they gave me it should have only cost me �105.
Please can someone let me know where I stand legally and what I can do about it. Sorry to ramble, hope it all makes sense.
Thanks in advance for any help!
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Are you sure you told him you were going to America? There website makes it very clear the USA is excluded from the Passport scheme
http://www.abroad.vodafone.co.uk/index.cfm?do= cost.passport
http://www.abroad.vodafone.co.uk/index.cfm?do= cost.passport
try these, i had reason to complain last year and they were brilliant, sorted me out very quickly.
http://www.otelo.org.uk/pages/4howtocomplain.p hp
http://www.otelo.org.uk/pages/4howtocomplain.p hp
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