Bless my mum. She has had a hotmail account for about 3 years now and she still doesn't get how it works. I got an email from her but it wasn't her name although it was her email add. I called her up and said "I think someone's hacked into your account as so and so name came up instead of yours" and she goes "Oh no I just added him as a contact" She'd done it all wrong! lol
That sounds just like the sort of thing I do. I have tried for two years to master cut and paste so that I can post links on here and I still can't do it.