How can you use �400 of electric in 3 months?

[Nelli]

I live in a 3 bed terraced house, we run a fridge (no freezer), the oven is used 3 times a week MAX! Our immersion heater is on for 40 min at night. We only use 3 out of our 6 night storage heaters ( the others are switched off), my partner and I are at work during the day. The only other things we run are a kettle, microwave, TV and lightbulbs. We do not have a secret nightclub downstairs and yet I am billed for around �400 every quarter from my electricity supplier......surely this is too much! My next door neighbor was billed for �600 but her supplier admitted to a mistake and reimbursed her. But even though I have disputed this bill, the company still insist this is correct. I am not so sure. Any ideas?

[vulcans]

I dont pretend to be an expert, but are you on Economy Seven tariff? Check that your storage heaters only come on at night, when it should be cheap rate ( assuming you have Economy Seven). Have you taken a meter reading yourself? I suggest you take a reading once a week and work out from your bill, how much electric you have used on average. If you can do this, you should be able to work out what your quarterly bill should be. Sometimes the companies estimate your bills, this has happened to me, and they have been way out. You can write to me at [email protected] if I can help any further. Kind regards David Robinson.

[katieP]

Contact the Electricity ombudsman and find out how bills are calculated � and ask them to look into your case. Ofgem can be contacted online at http://www.ofgem.gov.uk/. Ofgem's London office address is: 9 Millbank, London SW1P 3GE Telephone: [phone], Fax: [phone] or if you live in Scotland: Regents Court, 70 West Regent Street, Glasgow, G2 2QZ. Telephone: [phone], Fax: [phone] Alternatively, contact Energy Watch � this is the new independent consumer organisation that represents the interests of all gas and electricity consumers. It was set up by Parliament in November 2000 with the merger of the Gas Consumers Council and Ofgem's regional offices. Energywatch deals with all customer complaints. Contact details: Telephone [phone] for gas complaints or 0845 601 3131 for electricity complaints or 0800 88 77 77 for general enquires Web address: www.energywatch.org.uk Email address: [email protected] Or if these organisations don�t help contact Save on Your Bills � this organisation helps you find the utility supplier in your area that offers the best deal. They can be contacted online at: http://www.saveonyourbills.co.uk/