Keep getting this message ....

[mrs.chappie]

I am having problems connecting to the internet - keep getting the following message:

'Your DSL connection is down. Verify if your Thomson Gateway is correctly connected to your DSL line'.

(Then there's a button saying 'Try Again').

After clicking the button several times, or closing the computer down and restarting it, the internet comes back on.

Does anyone have any idea what is going wrong please? Thanks very much.

[imhotep]

There is one person who is absolutely brilliant at helping people out with these kind of problems Mrs C.
Buenchico has to be the most helpful person ever.
He certainly gave me a lot of help in fixing my Outlook Express problems.
It's almost 100% mended now,thanks to him.
So,I'll cross my fingers for you,and hope that he will see your problem.It depends if he is logged on AB tonight.
If not,he might hopefully see your post some other time.
Good luck!

[Ice.Maiden]

Yes, Chris is very helpful chappie. Meanwhile, this's supposed to help when your DSL connection is down:

http://www.ntplx.net/dsl/dslTech.html

[mrs.chappie]

Thanks very much, Imo & Ice. You're right, Chris is ace.

Heck Ice, I've just had a look at that page you've posted and it seems very complicated. I am hopeless with technology and need an idiot's guide to problem-solving.

[:o(

[ACtheTROLL]

well ... I'm no chris ... but it sounds like a line problem to me - that is either the outside line ,,, or the exchange equipment

the whether we've had lately could well be causing an intermittent fault

start on the BT site (bt.com) and get a line test
http://www2.bt.com/btPortal/application?origin =ftpd_hub_page.jsp&event=bea.portal.framework. internal.portlet.event&pageid=ftpd_hub&portlet id=ftpd_hub&portletns=ftpd_hub&wfevent=event.f p_start_fp_webflow&com.bea.event.type=linkclic k&oLDesc=faultPlacementDsc&oSiteArea=con.mya&o PJsp=ftpd_hub_page.jsp&oPt=ftpd_hub&oLName=fau ltPlacementParams&oOJsp=&oPg=ftpd_hub&siteArea =con.mya

if that looks ok
unplug all your phones ans try again ... if no change you need to disconnect ALL the internal wiring and onl connect the router to the first socket.

if still no change it's your line - report to bt ... if it settles down ... it's your internal wiring - and it's a case of trial and error connecting each socket in turn 'till the fault reappears.

not easy without the correct tool

[mrs.chappie]

Thanks very much for that, AC. Sounds like quite a big job. The strange thing is, it keeps coming and going. It's so frustrating!

I'll get my hubby to have a look when he comes home at the weekend.

Thanks again. x

[ChuckFickens]

Keeps coming and going is pretty much the classic symptom of a line fault. Though if you have another ADSL filter (one plugged into another socket will do) swap it for the one the router is plugged into to see if it helps at all.

[no-knowledge]

well until Bunno see the thread chappie, you will have to make do with the nonsense that AC and Chuck have spouted.

[mrs.chappie]

Thanks very much Chuck, I will have a go at swapping the filters round myself and see if it helps. Otherwise I think mr.chappie will have to check the wiring out.

Hi nono!

[:o)

[ACtheTROLL]

I've just realised I didn't check whether I spelled weather or whether it was wrong ... (blush)

"sometimes" faults are the worst kind ... 'cause "sometimes" you find them .... sometimes not.

mrs c ... a possible "spur" for hubby is that bt will charge �100+ if it turns out to be your phones or wiring.

the big problem is that the new fangled sockets have wierd connectors ... so they come out easy ... but tring to get them back !!!!!
if it comes to that ...
the propper tool is �15.00 from B&Q (there is a plastic version ... but they don't work)



lol no-knowledge - happy to meet you ... does what it says on the tin?

[mrs.chappie]

Thanks again for all your help, AC. x