photo copying problem

[fatgaz]

hi all, i have an epson stylus cx3650 3 in 1 printer scanner and copyer and running xp with sp3. i am having problems copying a document, when i put a document under the "lid" close it and press copy it only copies half of the document, but if i scan the document into the computer i can print the whole document, has the scanner packed up or can i change some setting
please help thanking you in advance

gaz

[what..the?]

I have had a look online for reasons why it might be doing this and nothing. All I can rec. is go to the epson website and ask for help from customer services or tech help.

[trish432]

Have you tried uninstalling, then reinstalling?

[wideboy]

Unlikely that your scanner has packed up because you CAN scan in a whole document. Check your manual for the setup for copying. I have an Epson RX640 all-in-one but it has a screen which shows me the settings eg A4 / text/ 100% and color or B&W etc. For your model, there is an Epson Smart Panel Window for application like the Copy Center under your Start and Programs menu. The manual and help are shown below:-

http://esupport.epson-europe.com/ProductHome.a spx?lng=en-GB&data=nKGrQtfEm6nFHFTrlaTOjCQFo2J H9Lwv&tc=5


For Windows users:
Click Start, point to All Programs (for Windows XP users) or Programs (for Windows Me, 98, or 2000 users) and then EPSON Smart Panel, then click EPSON Smart Panel.

Applications in the EPSON Smart Panel Window

Copy Center

[fatgaz]

thanks to everyone that replied, i found out what the problem was, someone (not me honest govner) pressed the butten to switch between a4 and photo size on the side of the scanner and i was waiting to see how long it would take for my wife to sus it out. she just has and i now have a nice black eye
once again thanks for the comments
gaz