first time internet connection advice?

[trudi]

trying to conenct to internet for first time, provider (plusnet) says all okay, BT says line is okay, must be my PC settings wrong - which ones should I be looking at please?

[Kerplunk]

Does the modem dial?  Do you get any error messages? At what stage of the connection process does it fail?

[trudi]

Modem dials out but says number not recognised, if I dial it through my phone I get the usual internet connection noise, so BT say phone is okay ?

[LeMarchand]

It's been a long time since I used a dial-up modem, but go into devices and check the properties/number your modem is dialling. It may be set up to automatically prefix the number with a "9" (or similar) to access an outside line.

[trudi]

thanks, tried that, no '9' or any other number pre-set at all .....