ChatterBank4 mins ago
"Utilities Warehouse" Query
5 Answers
Hi folks
Please can you help me with something a bit technical. Need to know about how the company called "Utilities Warehouse" provide their service into the home. Do they put their own fresh wiring in or do they have to use "the copper wire" aka "last mile" aka "BT's own wires" to provide the services?
All help much appreciated
Many thanks in advance.
Mitchell
Please can you help me with something a bit technical. Need to know about how the company called "Utilities Warehouse" provide their service into the home. Do they put their own fresh wiring in or do they have to use "the copper wire" aka "last mile" aka "BT's own wires" to provide the services?
All help much appreciated
Many thanks in advance.
Mitchell
Answers
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Do yourself a favour and having nothing to do with this outfit. My daughter and son-in-law had a dispute with this company that led to me becoming involved. Basically, they were intermittently unable to make any outgoing calls and phoned the company to report the fault.
They were informed that a BT engineer would call as all the cabling up to the master socket was BT owned. They were also told that if the fault was found to be on their own equipment, they would be billed.
When the engineer called, he checked the wiring and said the fault was in the master socket. He assured my daughter twice that the repair would be free. However, we subsequently learnt that he authorised billing my daughter via his laptop after he left the house. The sum involved was close on �200.
It led to a long drawn out fight with the Utility Warehouse, who claimed that they had been billed by BT and had to pass the charge onto my daughter. They were not prepared to listen to my daughter's version of events and the member of staff who initially wrote to them, decided to stop responding to letters and phone calls. Furthermore, they were adamant that an engineer was not authorised to discuss any form of billing, effectively calling my daughter and son-in-law liars. BT kept referring my daughter to the Utility Warehouse. In the meantime, the Utility Warehouse stopped outgoing calls on the line without warning.
(continued)
They were informed that a BT engineer would call as all the cabling up to the master socket was BT owned. They were also told that if the fault was found to be on their own equipment, they would be billed.
When the engineer called, he checked the wiring and said the fault was in the master socket. He assured my daughter twice that the repair would be free. However, we subsequently learnt that he authorised billing my daughter via his laptop after he left the house. The sum involved was close on �200.
It led to a long drawn out fight with the Utility Warehouse, who claimed that they had been billed by BT and had to pass the charge onto my daughter. They were not prepared to listen to my daughter's version of events and the member of staff who initially wrote to them, decided to stop responding to letters and phone calls. Furthermore, they were adamant that an engineer was not authorised to discuss any form of billing, effectively calling my daughter and son-in-law liars. BT kept referring my daughter to the Utility Warehouse. In the meantime, the Utility Warehouse stopped outgoing calls on the line without warning.
(continued)
I got involved as I'm in the legal profession. A letter to the Chairman, who is a "The Honourable" something or other along with the threat of a Small Claim Court action for breach of contract soon made them reconsider. The line was reinstated on the Monday morning following their cut-off the previous FRiday morning. The bill was cancelled "without prejudice".
There is no last mile. The section of the faceplate of the master socket that plugs into the back section of the box and any other wiring that comes out of the said box is your responsibility. The wiring up to that socket unit is the responsibility of BT. They do not employ their own engineers and reply upon BT for the maintenance of the infrastructure.
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