xbox 360 connection failure

[chocchip]

My son's xbox (which he has only had for a couple of weeks) is supposed to pick up our broadband through the router using a wireless device, but very annoyingly the connection breaks in the middle of games therefore he cannot play live. We have used a WEP address code to originally set up the router to connect to xbox. Don't know what to do now, can anyone help please?

[webbo3]

ring this number. 0800-587-1102
i had to ring them for both of my sons x-boxes ( his first one died) , they will talk you through it and get you connected.
im assuming you have a little wireless ariel thing you plug in the back of the x-box to pick up the router.
they are very very helpful.

Dave.

[Mobius1]

What type of wireless network are you using? It is 802.11 B or G? What kind of wireless router do you have? What channel is it using? Usually, you can configure your wireless router to use a different "channel". The default is usually channel 6, which is in the middle of the spectrum.

If neighbours are using this same channel, it can cause interference which you wouldn't notice with web browsing and the like, but that would interfere with time sensitive connections like that of an Xbox Live connection.

Also, you should consider using WPA security. WEP key is a very weak form of wireless network protection (although often the default). It is very easy to break into a wireless network using WEP. It is much more difficult, nigh on impossible to break into one using WPA or WPA2, which most wireless hardware, including the Xbox360 wireless networking adapter supports.