We haven't taken it back yet but what are our rights?

[Cmitchell]

Our LCD TV failed (screen turned completely white but sound still coming out) last night. Problem still same today. Have looked it up on the net and it's a SERIOUS problem. See this quote below I found on another message board for how serious.........

"I had to send mine to a service shop - and it turns out to be a production failure.There are two IC's on the mainboard, which for cooling reasons are factory covered with a small drop of silicone. That is - they are SUPPOSED to be covered with silicone. On my TV - they had missed one of the IC's by some millimetres - and that probably caused the IC to overheat - which in turn caused the main controller board to malfunction. Now I have been told that the entire panel will have to be replaced -" etc etc etc

Now hopefully hubby can find the receipt. If he does and we've had it OVER a year (can't remember the date we got it, though suspecting it may be over a year! Grrr!) what is the electrical shop (one of the main ones) likely to tell us and what are our rights? Not wanting to get fobbed off, obviously..

If it is over a year do we have any rights? [Obviously it goes without saying we didn't take out the extended warranty]

All help much appreciated. - Thanking you in advance Mitchell

[thelewisgang]

this site should help you
http://www.consumerri...atGuaranteesMean.html

[Coobeastie]

Its not a Samsung is it? I had mine go with a mainboard failure. Didn't know until after I'd paid an independant to fix it that it would still be covered under the Sale of Goods Act

The act provides protection upto 6 years (5 in Scotland) depending on what is purchased. The key point is that the product has to last as long as you would reasonably expect it to. With something like a TV you'd expect it to last longer than a few years.

It really isn't surprising that the retailers don't tend to mention this when they are trying to sell us extended warranties.

http://www.berr.gov.u...dtolastsixorfiveyears

Less info on this one but does have a handy letter template.

http://www.bbc.co.uk/...act_letter_downl.html

[fredpuli47]

You have 6 (or 5) years from the discovery of the defect in which to start proceedings, if you get no satisfaction, not 6 or 5 from the date of sale (otherwise you're statute barred) but your right depends on the nature of the goods and the defect; some goods are obviously not intended to last 6 years without attention or minor faults appearing through wear and tear.
When offered 'extended warranty', often at a wholly unrealistic price, It's worth asking how long the manufacturers offer anyway.That may be two years or more and is not definitive; it doesn't set a limit to your right to claim under the Sale of Goods Act. A bit of simple maths will tell you that it's usually worth taking your chance rather than the extended warranty.

[Nosha123]

You also will only need to provide PROOF of purchase - that can be a credit card bill or bank statement too...
Good Luck - the law is on your side though so you should be fine to get a replacement!