ChatterBank0 min ago
Law relating to warranty on Laptop
I went to Best Buy Merry Hill store on Saturday and was looking for a new laptop one that was nearly £600 looked good so I asked various questions before buying - the one that lost the sale for me was
Me 'If t laptop fails in say 5 months what do I do ?''
Store assistant '' Contact the manufacturer''
Me '' But the contract is with the retailer''
Store Assistant ''We will only accept it back within 14 days we are just a re-seller''
heard enough off to another seller ..............
- asked the same at PC World - they accept the item back within the length of the manufacturers warranty and sort out the repair
I'm afariad that if that's their policy my cash will go elsewhere
Would be interested to know how does this policy stand in law can anyone advise please ?
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Me 'If t laptop fails in say 5 months what do I do ?''
Store assistant '' Contact the manufacturer''
Me '' But the contract is with the retailer''
Store Assistant ''We will only accept it back within 14 days we are just a re-seller''
heard enough off to another seller ..............
- asked the same at PC World - they accept the item back within the length of the manufacturers warranty and sort out the repair
I'm afariad that if that's their policy my cash will go elsewhere
Would be interested to know how does this policy stand in law can anyone advise please ?
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(2-part post):
Stage 1 (Pre-acceptance):
If you discover a fault with a laptop shortly after purchasing it (i.e. while you're still 'trying it out'), then you're deemed not yet to have 'accepted' the purchase. You can demand a full refund of your money (or accept a repair or replacement if that better suits your needs).
Stage 2 (Post-acceptance up until 6 months after purchase):
If a problem develops due to an inherent fault (i.e. something which was actually wrong at the time of purchase, such as the use of poor quality components or poor workmanship) the retailer is obliged to repair or replace the laptop. (You can specify which of those options you'd prefer but the retailer can substitute the alternative option on the grounds of economic viability). Unless there is clear evidence to the contrary (such as the tyre marks of the bus which ran over your laptop!) there's an automatic legal assumption that any problem must be due to an inherent fault.
Stage 1 (Pre-acceptance):
If you discover a fault with a laptop shortly after purchasing it (i.e. while you're still 'trying it out'), then you're deemed not yet to have 'accepted' the purchase. You can demand a full refund of your money (or accept a repair or replacement if that better suits your needs).
Stage 2 (Post-acceptance up until 6 months after purchase):
If a problem develops due to an inherent fault (i.e. something which was actually wrong at the time of purchase, such as the use of poor quality components or poor workmanship) the retailer is obliged to repair or replace the laptop. (You can specify which of those options you'd prefer but the retailer can substitute the alternative option on the grounds of economic viability). Unless there is clear evidence to the contrary (such as the tyre marks of the bus which ran over your laptop!) there's an automatic legal assumption that any problem must be due to an inherent fault.
Stage 3 (From 6 months to 6 years after purchase):
As Stage 2 but the purchaser must show that (based upon the balance of probabilities) that the cause of the problem is an inherent fault.
Any retailer who makes a statement which appears to take away your statutory rights (as stated above) is committing a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. The maximum penalty for that offence is 2 years imprisonment and/or an unlimited fine.
Chris
As Stage 2 but the purchaser must show that (based upon the balance of probabilities) that the cause of the problem is an inherent fault.
Any retailer who makes a statement which appears to take away your statutory rights (as stated above) is committing a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. The maximum penalty for that offence is 2 years imprisonment and/or an unlimited fine.
Chris
The store is evading its obligations under consumer law, specifically The Sale of Goods Act.
Report to your local trading standards office.
http://whatconsumer.c...shops-responsibility/
Report to your local trading standards office.
http://whatconsumer.c...shops-responsibility/
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