Help technies..

[piggynose]

My laptop is now unusable, because i stupidly opened a spam mail by mistake. It was an UPS parcel delivery email. but when i tried to open it , it started taking me around in circles, and in the finish gave me a virus.
At present i have a AVG anti-virus
any advice would be appreciated

piggy

[Huderon]

Hi Piggy. OK, I don't know much about Macs in any form, or the software that runs on them, but it should be possible for you to save the attachment from the email to the disc on your Mac. Do NOT try to OPEN or run the attachment, just SAVE it to disc. Try right clicking on it in your email program and see if there is a save option for the file - that should let you save it to your Mac's disc or, if the USB stick is plugged in, you may be able to save it directly to the stick. If you have to save it to the hard disc on the Mac, do so and copy it to the USB stick afterwards.

[piggynose]

thanx huderon, i think i´ve cracked it!!!
firstly i´m using my impossible to use since thursday laptop again!!! whoopeee.
in the end i finally got to use that bloody hard to get F8. was sent to system recovery options. then it said..to access recovery options log on as a local user, then it said..to assess the command prompt as well log on using an administrator account.
was giving 4 options inc my chritian name. plus a password. used my normal password. then it gave a choice of old dates to choose from, i of course gave a early one, clicked , and its now sorted, TOUCHWOOD.

thanx again, i owe you one

piggy