Only been as far as Cyprus with them, so can't comment on long-haul, but our flights were OK, I suppose. At least they were on time. I wouldn't be in a hurry to use them again, though admittedly I've had worse service from other operators. Food was - well, airline food. Seats were a bit cramped and. like a lot of tour operators turned airline operators, they WILL constantly try to sell you stuff. Also, even if you've only booked a flight with them and are travelling and staying independently, you get this damned questionnaire wanting to know everything about you from your grandmother's maiden name to your shoe size and soliciting your opinions about their reps (whom you haven't met), their hotels (which you haven't set foot in) and thier excursions (which you neither know nor care about). The five hours to Cyprus seemed a lot longer - best of luck crossing the Pond!