Charges for choosing seats

lynbrown | 17:45 Sat 05th Feb 2011 | Travel

8 Answers

Recently we booked what appeared to be cheap flights to France, As usual, by the time you added in all the extras, it was not so cheap. However, one charge was £9 each to pick our seats in advance. This we did yet when we got the the check- in desk, the travel clerk smiled and said "We have moved the seats to allow a family to sit together". I could hardly complain could I, but I wanted to say, if they had wanted to sit together, why had they not paid for seats as we did. We were still together but in completely different seats. Should we have asked for a refund - and would we ever have got it? Doubtful, but I wont make that mistake again.

Assistance at Heathrow Airport

univesal studios singapore

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237SJ

Yes, I would definitely write to the airline and complain. Do you still have your boarding pass/ebooking as proof?

tigwig

Thats disgusting! I would definitely complain yes. If you hadnt have paid extra for seating then fine they can do this but when you have it doesnt seem right and completely defeats the object of providing the service. We went on a long haul flight at Christmas with Thomas Cook and there was 9 of us. We paid £12 each as we wanted to keep the family together. You cant expect other people to move when they have pre paid for their seats. Which airline was it?

SlackAlice

I'd complain, seeking a refund. Thomsons did this to me some time ago when we turned up at check in. I did get a full refund.

society

Unbelievable! Why are you complaining to AB and not the thieving airline?
Demand that you get back your money immediately. You should have thrown a hissy-fit right there and then at the check-in desk, demanding your money back or get what you paid for. Hope you get your money back.

dzug2

If the seats were the same type as you paid for - eg you paid for a window seat and got one - then the airline are probably within their rights. If you got a different type of seat, or landed up not together, then you should be due a refund.

A certain major airline does it that way.