self service ticket machines

[jasmin26]

Hi wonder if someone can answer this for me . I have to go to a meeting for work tomorrow and they have booked train tickets for me which i have to collect early in the morning from the self service ticket machine in the station, I have the booking reference but the email confirmation states i have to use the debit card used to pay for the tickets in the machine. I always thought that any debit card could be used as surely its only the reference number thats needed to get the tickets ? hope this makes sense thanks Jasmin.

[Twirls]

No ... you definitely need the card that was used to buy the ticket because you have to put it in the machine, only then will it ask you to key in the reference. Finally your ticket pops out.

[jasmin26]

Hi Twirls thanks for that .Looks like i may have a problem then !

[jasmin26]

just a thought ! would it make any difference that they were purchased using a business debit card ?

[jaynethepain]

We did it when the BBC bought us some tickets so that we could appear on a TV quiz show - from memory we had to use a reference number which they sent us in order to access the booking and the tickets just popped out.

[mushroom25]

you don't necessarily need the card that was used to make the booking, but you do need to insert a card to activate the reference screen.

you could collect the tickets today - then if problem encountered, go to the booking office....

[Cathyhuns]

I have used self service machines to get hold of tickets bought with a business credit card and just had to insert any card.

However in getting tickets bought with a personal card I had to use the right card.