Post Office Check and Send so-called service

[ichkeria]

I sent off my passport renewal application to Liverpool via a local Post Office check and send "service". I was told they would not, after all, need my old passport despite what I had read in the accompanying notes.
Today I received a letter from the passport office asking for my old passport and enclosing an address label for me to send on the passport at my own expense.
Presumably, armed with the original receipt and their letter, I can return to the Post Office tomorrow and claim a full refund, and expect them to send my passport to Liverpool at their expense.

Can't I?

[BlueScorpion]

I'm not sure whether you would be entitled to a refund but at the very least the Post Office should cover the cost of sending your old passport.

[237SJ]

I would be very surprised if the PO would expect you to pay postage as it was their mistake. I can`t believe they think you could keep your old passport.

[nannybooby]

would have thought so but bet they dont.

[ichkeria]

I've paid £8 to the Post Office for them to add nothing to the application process but delay, and possible further expense. So I will definitely be asking in the strongest possible terms.
Passport renewal applications are fairly straightforward, especially if you bother to read the notes that accompany the form, which the chap in the Post Office plainly failed to do. I should have been more insistent. Anyway, we'll see.

[spudqueen]

I had a problem with my passport application after using the Post Office check and send service and was sent a letter to claim back the cost of the check and send. I'd check with the Post Office you used.