A pity, Mikey, that you preceded your profoundly accurate statement of your second paragraph, with the first.
Sure there's a lot of passports in the system being processed - about 500k of them. But they are being processed at a rate of 150k per week and that looks like a "backlog" of just over three weeks to me. Precisely what the Agency says it will achieve. Union claims that the job reductions have caused this are the all utter tripe. High time these people understood that there is not a direct correlation between outputs and the quality of input resource. The difference is called efficiency or productivity improvement.