How Do Tripadvisor Work Their Ratings?

[CheekyChops]

How do Trip Advisor work out their ratings?

I have just been looing at at the hotel in Royal Albion Hotel in Brighton, as posted by Diamond1409 on the thread below. There are 6 different things you can rate the hotel on. One traveller has given 1 out of 5 for four of these categories, 2 out of 5 for one and 5 out of 5 for location. The overall rating has come up 5/5!!

Another at the same hotel has given 5 out of 5 for five of the categories and 3 out of 5 for the ls one yet the overall rating is 3 out of 5.

How does it work?

[Buenchico]

It's simply an error by the reviewer. (Possibly this one? http://www.tripadvisor.co.uk/ShowUserReviews-g186273-d192532-r213464686-Royal_Albion_Hotel_Brighton-Brighton_East_Sussex_England.html#CHECK_RATES_CONT _ )

Reviewers are asked to submit scores for each separate category and then give an overall one. (i.e. TripAdvisor only averages scores across multiple reviews, not within a single review; it's up to the reviewer to determine an overall score, leaving him/her to give more or less weight to individual factors depending upon how he/she views their importance). So the reviewer has simply clicked the wrong box for the overall score.

[Peter Pedant]

I do these quite a lot.

Someone is being sued this very day on a cross-eyed review.

If the room is clean and the bog flushes I give a good write up
on the grounds of what do you need a hotel room for ? to sleep and wash....

[black_cat51]

for oh la la?

[Peter Pedant]

.

Jesus like that one.... Old Steyne I have looked up - is VERY central
I cant imagine it is cheap.....

I mean. part of it , should overlook the Pavilion....

[Peter Pedant]

well black cat funny you should say that....

one of the adverse reviews of the hotel I have used for thirty years ( o la la !) complained 'that it was a knocking shop' and [even worse ] in the bar on the ground floor - there were Men who had been Drinking.

and yeah... it there is a bar, you find men who have been drinking......

[CheekyChops]

Thanks for that, I assumed the reviewer marked the 6 categories and then TripAdvisor worked out an overall score, I didn't realise that the reviewer did that as well, makes more sense now!!