Parcel From Usa Part Two

[smurfchops]

Further to my previous post. Parcel arrived, but not at my home, it is at the Post Office .... There is a Customs Tax of over £12. When I asked the company how much postage would be to UK I specifically asked them to include any taxes, which they haven't done. I have asked them to refund me €20 thru Paypal so I can collect from PO or refund me the total and cancel the order, and the parcel will be sent back I presume. What would you do? Its only a few eye pencils but they work out too expensive with customs tax as well. Will paypal refund me ?

[Prudie]

I had this when I ordered something from China. I believe it's the UK that demands this tax not the seller. If you don't pay up you won't get your package. I got caught out too.

[Frank97]

Some info here
http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageTravel_ShowContent&id=HMCE_CL_000014&propertyType=document#P25_2739

[smurfchops]

Frank it seems that customs duty is payable over £150. My item cost €50.70 including postage which is approx £32.00. Does this mean customs charges are not due ?

[Frank97]

I suspect it may just be the VAT plus Post Office handling charge you're having to pay if the goods are of a low value, probably the handling charge in this case is bumping up the cost.

[kvalidir]

It's not the sellers fault, it's just the horrors of importing things sadly.

[bednobs]

no, paypal will not refund you, it's your responsibility to find out what tax will apply.
how much were they eye pencils worth? is there a customs form?

[zebo]

I don't think tax is only payable over £150. My daughter's family left a baby's soft toy in New York, they agreed to pay the hotel for the shipping etc and when it arrived, clearly a very used item, they still had to pay some hideous amount in Import duty.

[smurfchops]

Worth to me about £6 each, cant get them in UK.

[Dee Sa]

this happened to me with a pair of shoes from the USA, I was told the sender bumps up the value of the parcel so they are fully insured., so you get charged more when the parcel reaches the UK.