Viator

[DebsyDoo]

Hi !
Has anyone used this company to pre-book day trips/tours at all ?
I was enquiring about trips in Cancun (Mexico) but cannot seem to get my question answered satisfactorily.
Does anyone have any experience of this company at all please ?
Thanks !

[Buenchico]

Viator is part of TripAdvisor and very well-respected, with loads of positive reviews on TrustPilot:
https://uk.trustpilot.com/review/www.viator.com
and plenty of media sources recommending it, e.g:
http://www.dailymail.co.uk/travel/article-2042918/Website-Week-www-viator-com.html

Like any large organisation (particularly one that has to rely on local companies all over the world to provide its end products), there will be a few dissatisfied people but you're probably safer booking with Viator than through many other websites.

[DebsyDoo]

Thanks Buenchico (Chris is it ? Long time, can't remember!)
I was trying to find out a relatively simple question from them, but Only seem to get 'generic' replies - bit wary of booking, as if they can't respond To my queries when I am looking to book tours/trips to the value of over £500 - what would it be like trTing to get a satisfactory response in the event of a problem ?

[Buenchico]

Have you tried a phone call?

020 3318 0421

[Islay]

I have used them on several occasions to book trips in America and I have recommended them to my friends who have also successfully booked with them.