Illegal To Refuse Service.

webbo3 | 15:18 Mon 01st May 2017 | News

36 Answers

http://www.bristolpost.co.uk/news/bristol-news/bristol-taxi-driver-suspended-refusing-38877

I thought it was illegal to refuse service on grounds of race,creed,colour,religionsexual orientation and DISABILITY.

\\The driver, who has not been named for data protection reasons, refused to allow the customer inside the car once he discovered that the passenger was visually impaired and had a guide dog with him.//

I think he needs a change of carreer.

Dave.

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hc4361

Or he needs to apply for the exemption certificate that allows him to refuse to transport guide dogs due to his allergies.

jackthehat

Yes, I think he does.

mikey4444

I agree Webbo !

Jackdaw33

His rudeness in not arranging alternative transport is a likely reason for censure. His turning down the fare because he has an allergy to dogs is not.

webbo3

Question Author

hc4361 \\Or he needs to apply for the exemption certificate that allows him to refuse to transport guide dogs due to his allergies.//

What if someone who owns a dog or two and has hairs on him/her got in the taxi but without the dogs, how would he know?

Dave.

hc4361

He'd know when his eyes start streaming, his nose runs, he sneezes uncontrollably and can't see where he's going.

mikey4444

We only have his word for it, that he has an allergy. He could have radioed for another, non-fussy driver, as this man was disabled and needed help.

hc4361

He has a GPs letter confirming he suffers from allergies.
I agree there was no need to be rude but the matter is being dealt with properly, with him being suspended.

webbo3

Question Author

hc4361
\\He'd know when his eyes start streaming, his nose runs, he sneezes uncontrollably and can't see where he's going.//

so do you think he asks EVERY single fare if they have dogs or have been in contact with dogs in the last 24 hours.

Dave.

vulcan42

Strange his doctor doesn't specify an allergy to dogs in particular but does say the driver is allergic to carpets and dust, both found in a taxi.

hc4361

Course I don't, Webbo, but the law does make provision for taxi and private hire drivers who are allergic to dogs.

Mamyalynne

Seems to have been handled correctly by the authorities, as stated he needs to get full and proper exemption if his allergies are severe enough to allow that.

No call for rudeness in any case.

mikey4444

Well said Mamy....the voice of reason, as always.