Flight Problems

[mayennaise]

Booked, paid for and selected specific extra space seats on a recent holiday with Thomson.
All good on outward flight but on return flight, the seats I'd selected turned out not to be extra space! I chose the seats from the online plan that the Thomson gave me access to a couple of weeks before the holiday. When I first made the booking it was made clear that the flights wouldn't be with Thompson but with Norwegian.
It turned out the seat configuration on the return Norwegian flight wasn't the same as the online plan that I was given access to when selecting the seats.
Been in touch with Thomson to claim a refund and also to ask for compensation for being squashed in a normal seat for almost 3 hours! (I'm 6ft tall!!) but they are trying to tell me that only Norwegian can authorise a refund!! Surely my contract was with Thomson not Norwegian ??

[TWR]

Thomson#s at fault, they should have informed N. Carriers of your request, take it further & advise Thomson's you are doing so, keep a copy of your correspondence.

[Captain2]

I'm over 6' tall; never had need for extra space seats; been to America, Australia, Singapore, Japan, etc, etc - never been a problem. Think I could last 3 hours.

[ummmm]

Captain - you get extra leg room on long haul.

[Prudie]

Whether you were uncomfortable or not probably isn't a factor but you paid extra for something you didn't get and you paid Thomson. Keep back at them.

[ummmm]

mayennaise - what sort of refund are you expecting?

[mayennaise]

Trouble is-when you ring the Thomson Aftercare(!) line - they are in South Africa of all places! trying to explain to them is like banging your head against a brick wall!!

[mayennaise]

ummmm - I'd be happy with just the extra we paid for the extra space seats - but a gesture of good will wouldn't go amiss!!

[TWR]

May, use emails & keep hold of the evidence.

[zebo]

We found Norwegian seats more comfortable than many long haul carriers. You still deserve your extra money back though.

[ummmm]

They shouldn't quibble about that.

[DocHH]

Thomson Aftercare are always unresponsive. They prefer to just ignore you, they will not admit anything, they will stall, hoping you will give up. Ask for the issue to be escalated to Director level, then when they ignore that threaten Small Clains Court. Even after that they will ignore you. You really have to pursue them vigourously. You paid for something they did not provide, breach of contract! Your contract was with Thomsons.