Easyjet Check In Issues

[piggynose]

My flight isn´t til next thursday, I´ve tried to check in using my easyjet app, with no joy, they said my passport number wasn´t right. I tried again with my laptop with the same result.
so they said they needed extra information, eg all my personal data, then once again my passport number was rejected!!
any advice would be appreciated, i am expecting to make an expensive phonecall to the customer care, is there an alternative?

[diddlydo]

Have you already entered your API with your new passport number? If you haven't then I think it won't let you check-in onine which you can normally do 30 days before departure.

[calmck]

I know that when my daughter books with Easy Jet her details come up and she just reconfirm them. Don’t know if this means she is registered but would imagine so

[piggynose]

Live chat? Sounds a good option.
Will check that out later.

[piggynose]

The API has been my problem all along, they keep telling me that my passport number doesnt match with the pop up box!

[piggynose]

Live chat, just googled it and it says its rarely available 24/7
A little ambiguous! So i suppose its hit and miss.

[237SJ]

https://www.easyjet.com/en/help/contact Might be worth a try.

[derekpara]

This may be a pointless answer but are you using the letter 'O' on your passport details instead of the numeral '0' ( Zero) ?

I made that mistake once when booking a channel ferry trip.


D

[piggynose]

Thanx 237sj

[piggynose]

ong derekpara, worth trying, even though i´m convinced the 0 is 0 and not a O

[piggynose]

omg! not ong

[piggynose]

tried typing capital O instead of 0, still no good!
livechat here i come.

[piggynose]

its seems live chat are selective who they talk to. my query was rejected

[piggynose]

correction 237sj, i managed to use the live chat.
they told me an interesting fact which is totally different to Ryanair,
when you are asked what country issued you your passport, you dont put down where you got it, eg my embassy in Madrid, but the country it came from!! i´m going to try this now.

[237SJ]

Well yes, the issuing country would be the UK. Did you manage to sort it out?

[piggynose]

Yes its sorted!!
Live chat were great.
Thanx again folks.

[237SJ]

That's good.

[malagabob]

Out of interest what were you doing wrong. If you were doing something wrong.

[fiction-factory]

answered above, malagabob, at 16:09