Riviera Travel Refusing Cash Refund

[havelo]

I was due to travel to Italy 1st May with Riviera Travel. They have cancelled my holiday and offered to re-book or holiday voucher but no cash refund. Checking on the ABTA website it says that the rules regarding refund for cancelled holidays have not been officially changed.
Can I take Riviera Travel to small claims court ?

[Zacs-Master]

Duplicate question:
https://www.theanswerbank.co.uk/ChatterBank/Question1702505.html

Well, a question which has already been answered anyway.

[gingejbee]

Perhaps OP hoping for different conclusions?

[havelo]

I am sorry but the question regarding taking Riviera Travel to small claims court has not been answered !!!

[fiction-factory]

I doubt small claims court would take the case a t the moment. Did you pay on credit card- if so try a chargeback.
I assume you can't get hold of Riviera travel to insist on a refund- some companies have stopped taking calls

[THECORBYLOON]

Have you asked them why they refuse to refund? If so, what reason was given?

[Bobbisox1]

I believe most companies will try this but try checking your rights as a consumer, as for small claims, I wouldn’t go down that road

[gingejbee]

...and I note that (at the time) you didn't bother to comment on all the replies...

[Bobbisox1]

Take a look at this havelo

https://www.which.co.uk/consumer-rights/advice/my-package-holiday-has-been-changed-or-cancelled

[bhg481]

If they are members of ABTA then a complaint to them wouldn't go amiss. Less bother than small claims court too.

[Zacs-Master]

You’re not going to get a 100% definitive answer on a website forum, havalo. I took the time to research the Ts & Cs of the travel company and copied and pasted a section which seemed to suggest you have a case for a full refund, however, it would probably require the expert services of a lawyer to follow that thru.

You took no time to give any thanks to anyone on your previous thread which is rather ignorant.

Good luck.

[havelo]

I can not get Riviera Travel to answer the phone. When sending an e-mail all I get is an automated reply telling me somebody will be in touch which does not happen. I know they are desperately trying to hang on to customers money, but that does not help me and many others from needing that refund.

[fiction-factory]

Have you told us whether you paid any of it by credit card?

[havelo]

I have paid by credit card.

[fiction-factory]

Well do a claim to the credit card company- they will do it for you but be prepared for it to take up to 4 weeks a s they are stretched due to workloads and absence levels

[Zacs-Master]

Then barry1010’s answer in your previous post applies. Did you obtain the s75 form?

[havelo]

Yes I will give that a try - thank's !

[Maydup]

I dont know the answer to your question, but I wonder if you would consider the choice between postponing your holiday and Riviera Travel surviving as a business, or it being forced to refund everyone and collapsing altogether?

[fiction-factory]

you can usually claim via the card's website- I did. Probably coincidence but within a few days the money wa srefunded to my card

[woofgang]

Maydup, the op says that they need the money.

[fiction-factory]

I was wanting to do that with my cancelled Jet2 package but I couldn't access the system or speak to them to explore the options. They sent a link to amend the date but it didn't work. They weren't taking calls either. So the only option seemed to be a S27 claim. I now have money back and am looking at booking same holiday with them now for October as it's my favourite hotel and we go every year so I wouldn't want them to close down