Update And Advice About Ryanair Not Refunding Us For Cancelled Flight

[shivvy]

I posted on here back in March when we were trying to get our money back from Ryanair for a flight that they had cancelled. This is the link to it https://www.theanswerbank.co.uk/Travel/Question1699573.html
By way of update for anyone who is interested and anyone who might still be struggling to get their money back, this might be useful.
After all sorts of communication with Ryanair where we had been told that we were in a queue of people waiting for refunds and that we should wait, we eventually found out that there is no queue and they had no intention to pay us back for the forseeable future. A supervisor told us that the staff are all working from home and do not have the facility to process our £650 refund.
So what we have done is go to our bank and ask them for a Chargeback against the purchase of the tickets. All I had to do was fill in a simple form, provide them with details of the transaction and forward any evidence of communication with Ryanair. Approx a week later the bank called me to let me know that they money has been returned - hooray!
Apparently Ryanair still have 30 days to 'counter claim' but if they don't it goes into our account.
I would advise anyone who is still struggling with Ryanair to do the same thing. The process is called Chargeback if you paid by debit card and you are covered in a similar way under Section 75 if you paid by credit card.
I hope this is useful to anyone who is stuck.

[ubasses]

With the airlines at the moment I should think claims are pretty 'cut and dried'. As their Banks return the funds to the Credit Card Companies, the airlines would have to have a strong case to make a challenge.