Tui Refund

[carolegif]

We were cancelled six weeks ago, and applied for a refund. We are still waiting! We sent off the refund form, had an email acknowledging the fact with our reference number. How long has anyone had to wait? TUI are saying 4 weeks!

[fiction-factory]

You'll be lucky to get one in 6- 8 weeks if TUi are anything like the holiday companies we have used. We've had to be careful not to inadvertently click to accept the vouchers they keep offering, even if you select the REFUND NOT VOUCHERS option. Also if the flight element was with Ryanair or similar they may have to wait until they get the money back from them.

[KARL]

We have had refunds for five flights of nine, three from Jet2 and two from easyjet. Each refund came within six weeks of formal application against a stated aim of around four weeks. We never made any follow-up/complaint over the longer time taken - we took the attitude that they were probably quite busy.

On the other hand we have yet to receive refunds for two cancelled flights with Wizz, some eight weeks after application for a refund. Finally, we are still waiting for a refund of two flights with Ryanair more than three and a half months after being promised that they will refund. In both these cases we have converted the matter into a claim against the credit card used to buy the tickets, still waiting some 4-5 weeks after submitting those. In the meantime Ryanair very recently told me I have a voucher ! In fact, I have two separate promises from Ryanair that they will refund and the evidence is with the credit card issuer. On one card dispute (regarding Ryanair) I am promised resolution within six weeks from now, the other card (regarding Wizz) says it can't give me a time frame.

I suggest that if you eventually become impatient you have the option of lodging a claim with the issuer of the card you used to pay for the booking(s), assuming you paid by card. As you can see, it will still take some time after that, although my assumption is that the company is for much of the time unaware and if they refund in the meantime the card claim will automatically be closed, but you can also do that yourself for good measure.

[CrapAtCryptics]

127 days with BA and Qantas - we have the confirmation that "the refunds are being processed" but how many airline staff does it take to press a few buttons - and thats not a joke.

[ubasses]

We found TUI quite good, they advised us that they would send a credit voucher with a reference number within 28 days. When that arrived we made our refund claim with the reference number and received it within a fortnight.

[carolegif]

It was a package holiday with TUI to Italy. We paid £100 deposit in September 2019, then another £300 in October. We paid the balance on 23 April (due to travel on July 6). We applied for the refund (not refund credit) on 16th June. Not heard a word since apart from email saying they had received the form. Tried to call today as per website, but they are only taking calls in the week now.
I wonder if they are seeing if we claim on our credit card first, but that is rather underhand. Why should the credit card company pay? The hotel is open, it is TUI that stopped the flights from Bristol!

[fiction-factory]

The credit card company is likely to require you to follow TUI's process, As TUI have promised to refund you (albeit not as quickly a sthey should) Martin Lewis says that it is unlikely that the credit card will do anything.
Interestingly one of my holiday companies has said that if I am applying for a refund I have to sign to say I won't do a claim on my card, and if I do subsequently make a credit card claim I'll be put to the back of their queue!

[237SJ]

I doubt they are waiting to see if you will claim on your c card. Are you on Facebook? Have a look a their facebook page and see what people are saying on there and ask your question on there.

[KARL]

Any claim on a card for a legitimate refund, which is then paid by the credit company once an unreasonable length of time has passed without the merchant (airline) making the refund, will be drawn from the merchant by the card issuer through the normal procedures - the card will not in fact pay (bankruptcies are more complicated but banks/cards are right at the top of the priority list, second only to the taxman).

[bednobs]

In my previous job I worked in the NHS trying to sort out refunds for continuing healthcare. The govt put a sut down on claims and said " if you are going to claim it must be done by this date ". It was initially anticipated that to deal with all claims would take around six months. Five years later we were still plowing through them! In order to spare someone to write to everyone to tell them it was going to take a long time, or have someone answer the phone to angry people wondering why it was taking so long you had to take someone away from doing the actual processing of the claims thus maki g the overall time for getting them done extend. People didn't understand that ringing/writing/emailing me didn't make me do it any faster it made us do it much slower as we couldn't get on with it while I was talking to them. In addition it was not a case of the people that shouted the loudest getting it done sooner, rather the opposite. I heard every single sob story of how people needed the money sooner many many times over and became quite hardened to it in the end. Anyway my point it not that it's going to take five years but that the 4-6 weeks was probably a serious underestimation for most people (of course someone has to be first but the odds are it won't be you). I can see how it's incredibly frustrating for a company to have your money for a service you didnt get but I think people need to be realistic. Think of it like this - if you had gone on holiday you would have spent this and much more.

[SlackAlice]

Just recently found out by email from TUI that my holiday to Kefalonia (to attend a Wedding, organised before January) was being cancelled. No reason given but a little birdie told me that flights were being reduced and mine was the one being withdrawn. I amended the booking to a flight earlier by two days. This was accepted and as the amended holiday was cheaper, I was entitled to a refund. Time from amendment to receipt of refund into my creditcard account was about 16 days.

No complaints from me.