Randox Covid Testing Scand

[needawin]

Let me tell you about the Randox Covid (UK Government ) scandal rip off.

My wife and I flew from Belfast to Portugal (Vilamoura) in late July. Paid Randox for a PCR test before we could fly.
And paid for a test to use our there before we could fly home.
We did the test out there on August 7th 2 days before flying home as instructed. Took the tests to the "drop box" in a shop designated by Randox. The shop was in the next town of Quarteira . (Rua Vasco da Gama)so that was added expense for a taxi.
It was 1030 am I went as the shop was only open till 12 on a Saturday.
Imagine my frustration to find the shop closed and no drop box.
Other travellers with their tests arrived as we waited to see if anyone would open the shop.

I was so frustrated I rang Randox in N I and got the announcement that I was number 45 in the queue. Panic was setting in at this stage. I rang my daughter in Belfast to see I she could contact them. She eventually got a number for the for the Faro office and explained the situation.
She was told to stay on the line while they rang the Quarteira shop. She overheard the call and heard them speaking to someone.
The girl then told my daughter she had just spoken to the shop.
She then told my daughter, "I have just spoken to the Quarteira shop. Spoken to the girl who says the shop is open and didn't understand the problem.
I had to take another taxi to Vilamoura where I went to a local testing station where I had to pay €70 for 2 tests. So in all I paid Randox £380 and then €70.

It gets worse. On my arrival home I went to the Randox office to complain. August 9th.
told the office girl my story. She got on the phone to Head Office only to be informed that the Quarteira office closed permanently at the beginning of August.
So the girl in Faro lied as she could not have spoken to anyone.
On the website Randox still sell the test kits and advise that should be dropped in the non-existent shop.
We are trying to get a refund from Randox who are currently not answering our emails.
The Randox web site still advises tests to be dropped in the shop that does not exist

[ichkeria]

I’m not blaming the OP by the way: someone has advised them very badly