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If, for example, the booking involves travel from A to B via C and the departure from C is to take place before the departure from A then the booking is nonsensical and you have a strictly legal argument for cancelling. However, getting your money back might require a fight with a reluctant operator or agent. If the issue is simply that you have a conflicting commitment or something similar then you are subject to the seller's terms.
My daughter-in-law booked a sun holiday with a ferry crossing to Calais - going to a holiday site in Spain 769 miles from Calais. The ferry leaves on Friday, the holiday is for 3 nights from the Friday and the return ferry is on Monday. It would mean my son driving over 2000 miles in 3 days with no time to stay at the holiday site! Good planning I know, but shouldn't someone have spotted the impossibility of the booking when organising it? Have they been sold something that is 2not fit for purpose"?
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T&Cs say refunds can only be made if it is the fault of the park, operator or ferry company. She requested a Monday to Friday holiday but the booking is for Friday to Monday. Along with the booking confirmation was an invoice for a further �31.00, not previously mentioned anywhere in the advert. As the days given are not what she asked for does she have just cause to claim a refund? What about the additional �31.00? - I'm really annoyed by the whole thing because they can't afford to lose this sort of money and if she'd asked someone first she probably wouldn't have booked, or at least chosen a closer holiday site.
You had to specifiy 5 different holiday start dates on the booking form, did she specify that Friday as one of her 5 choices? You also have to tick a time band for the ferry crossing.
As for the �31, what did they say it's for? They must have specified surely. Did she send the correct payment in the first place or is it to cover that?
I don't think you have a hope of getting the money back unless your D-i-L can prove that she didn't request those dates in her 5 choices.
As for the �31, what did they say it's for? They must have specified surely. Did she send the correct payment in the first place or is it to cover that?
I don't think you have a hope of getting the money back unless your D-i-L can prove that she didn't request those dates in her 5 choices.
She assures me that she only asked for holidays and ferry crossings on Mondays and the �31 is apparently for 'Parc Supplement' and insurance damage waiver. I don't think they stand a chance of getting their money back but I can't just sit back without trying. Maybe they might let them change the site to one nearer Calais. You never know.
You usually specify when and where you want the holiday, if all dates/parks are full then you get your payment returned.
There is a box that you can tick that gives you a date or park anywhere,did your daughter tick it,if so then it will be hard to get a refund as she agreed to be flexible in her choices
The extra payment is an additional amount paid to the park and is done on all Sun holidays
Honestly i would lose the original payment because it's too far to travel for just 3 days.just.put it down to experience
There is a box that you can tick that gives you a date or park anywhere,did your daughter tick it,if so then it will be hard to get a refund as she agreed to be flexible in her choices
The extra payment is an additional amount paid to the park and is done on all Sun holidays
Honestly i would lose the original payment because it's too far to travel for just 3 days.just.put it down to experience
Unfortunately I didn't see the application she sent - we only knew about it when the booking came through. She says she did everything right but I don't really know. I've written a letter to the Sun but I'm not really expecting a result. I agree they will probably just have to put it down to experience.
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