travel agent - response to complaint letter

[evedawn]

hi all - hope ur having a gd morning so far....

we wrote a complaint letter to thomsons travel 24 days ago. we've heard not a peep from em. how long should i give them to respond before i chase this up? should i ring em to ask for a response ot the letter? or should i write another letter?

PS - to get maximum response to tis question i'm also posting it in the law section.

[Eve]

This might help...

http://www.howtocomplain.com/cgi-php/complain1 .php3?MajorID=5&MinorID=13

What was the complaint about?

[Eve]

And here...

http://www.thomson.co.uk/editorial/faqs/how-to -contact-thomson/complaints.html

[Eve]

More details for the address at the above link...

Tui NE/UK Ltd
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT

Telephone No - 024 7628 2828
Fax No - 024 7628 2844

[email protected]

www.tui-uk.co.uk

[evedawn]

thanks jenna - had a very quick read of that link (and will go back and read it in details shortly) ... that looks like it can give advice on complaining to atol etc, (which willb e my next step if we hear nowt)

the holiday, (a fly /drive) was a miscellaney of errors...the list is endless ...and to sum it up we ended up having to pay double out of our own pocket to repay for things that we paid THEM for in the beginning, (but which they failed to arrange - like car hire)

[evedawn]

ps - yup the columbus house address is the one to which we addressed our complaint.

I htink i might send them off a further written letter asking for a response to the first as i am led to believe that one cannot complain to ATOL until 2 written atempts to the agent have been made?

[RevFunk]

Did you send it recorded delivery?

If not then you dont know if they have actually received it.

[evedawn]

yup Rev - we did send it recorded so they do have it.

[RevFunk]

Have you checked the online tracking to make sure it has actually been delivered?

Only reason I say this is because im in dispute with the post office over a recorded delivery posted a month ago that they have misplaced lol

[tigwig]

if you go onto the ABTA website that also gives details of when they have to acknowledge letters etc. I think it is 1 month.