Car hire complaint

alb0679 | 08:48 Tue 05th Aug 2008 | Cars

3 Answers

Hi all.
I am currently trying to make a complaint regarding a rental I made through Hertz in the UK.
I have emailed their customer service centre a number of times but each time I receive an automated reply to say they are dealing with my request. I have since received no reply from the original email which was sent 2 weeks ago. Is there a regulatory body I could contact to try to action this or take the complaint fuether?
Thanks
Alb

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parkie30

Its time to threaten them with the ombudsman. Ask for the chairmans name and email address, this usually prompts a reply rapidly. If this doesnt work, go to the local branch and ask to speak directly to an Area Mnager.

I know i used to work For enterprise, and this definatly would work for them.

Mark

alb0679

Question Author

Hi.
Thank you for your response, will get on to it.
Regards
Alb

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