Sky Subscriptions???

[SisterSue]

Hiya,

Can anyone suggest ways I can resolve my difficulty with Sky regarding my subscription?

I recently joined Sky TV and was offered a a 12 month package for �14.00 per month. After installation I then ordered a Sky plus for another room. I paid the �89.00 for this new box and was told I would have to pay �10.00 per month for this viewing.( I left NTL to join Sky due to this offer).

Now, correct me if my maths have been destroyed by age, but that adds up to a total of �24.00 per month.

However, the staff at Sky are now demanding I pay anything from �34.00 - �48.00 per month for the same thing.

I have spent several hours on the phone (at my expense) trying, in vain, to sort this out. I did get one young lady informing me that I would be paying �21.93 per month after the initial billing.

Every member of Sky staff I talk to or write to gives me different answers. I can only assume none of them know what they are doing or do not have the authority to do what they do!!!!

If anyone has any helpful suggestions on this matter I would be grateful to hear form you.

[Mattk]

Ive been in a similar situation before but luckily it was only over a one-off payment but I did need a maths degree to understand what the deuce they were banging on about.Its got 'con' written all over it im afraid.

[hugoboss]

I have had issues with NTL over incorrect billing, and it took me months to resolve. Best thing to do is start going through Sky's complaint proceedure with them. Ask them what it is, then start writing letters. If it needs to go further, you can take your issue up with the ombudsman.

Good luck

[Simeon]

Try to cancel your subscription and when they start threatening you with breach of contract then tell them that they are in breach of contract by overcharging you. Problems like this are often corrected by getting past the cue card reading pond life at the call center and speaking too somebody further up the food chain! My apologies to pond life

[Bob A Job]

I Agree with 'Simeon', When you call them up, ask to speak to the most senoir person there as you do not want to waste anyones time nor your own money. Get everones name and job title that yo speak to, and quote them on what theyve said. its best to avoid phoning outside office hours as there is less supervisors/managers, and avoid lunchtimes too.

If this fails call your bank and cancel your direct debit as they are in breach of contract. they cant cut off your sky as you already have the box and cards, just disconnect the phone line from the back.

[electricblue]

If you're only on the �14 month package then you'll have to pay �10 month extra for recording on the sky plus,unless you're on one of the full packages,�36-�42 month when you'll get your recording for free and wont have to pay the extra �10!!!